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Velvet Digest

How do I reconnect a disconnected Verizon phone?

Author

Emma Martin

Updated on June 04, 2026

General Information
  1. Go to the Suspend or Reconnect Service page in My Verizon.
  2. Select the mobile number you want to reconnect service for.
  3. Tap or click Next.
  4. Tap or click Submit to reconnect service for the same device.

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Likewise, people ask, what number do I call to reactivate my Verizon phone?

How do I receive the authorization code to activate a new device on my existing line? If there are other phones on your account, you can choose to have the text message code sent to one of them. If there aren't, call Customer Service at (800) 922-0204.

Beside above, what is Verizon reconnect fee? A reconnect fee is $20 per line.

how do I Unsuspend my phone?

Responses

  1. Log in to your account here.
  2. Hover over Account & Services > My wireless.
  3. Scroll down and select the device you wish to unsuspend.
  4. Select See device options.
  5. Click on Reactivate.
  6. Follow the prompts to restore service on your device.

How do I reactivate my Verizon prepaid phone?

How to Reactivate a Used Pay As You Go Verizon Phone

  1. Set your location. Go to the Verizon Wireless prepaid activation site and enter the ZIP code for the area in which you will be using your phone the majority of time, then select the "Submit" link.
  2. Select your area code.
  3. Enter electronic serial number or mobile equipment identifier.
  4. Complete activation.
Related Question Answers

How do I reset my Verizon network?

Follow these steps to determine your Android version.
  1. From the Home screen, navigate: Apps. > Settings > Backup and reset.
  2. Tap Reset network settings.
  3. Tap Reset Settings.
  4. If applicable, enter the PIN, password, fingerprint or pattern then tap Reset Settings again to confirm.

How do I restore my Verizon service?

General Information
  1. Go to the Suspend or Reconnect Service page in My Verizon.
  2. Select the mobile number you want to reconnect service for.
  3. Tap or click Next.
  4. Tap or click Submit to reconnect service for the same device.

How do I reactivate my phone number?

How to Reactivate an Old SIM Card
  1. Remove the SIM card from the handset.
  2. Write down the numbers that are printed on the SIM card.
  3. Contact your wireless provider to activate your SIM card.
  4. Give the IMEI number and SIM card number to your customer service agent.
  5. Put the SIM card back into your phone and replace the battery and cover.

How do I reactivate my phone?

Method 3 Activating a Used Cell Phone
  1. Purchase a SIM card if your carrier requires one. In order to activate your used phone, you will need to insert a SIM card for your plan.
  2. Get your IMEI number.
  3. Call the activation number from your new phone.
  4. Visit a retail outlet for your carrier.

How do I Unsuspend my Verizon account?

Online
  1. Go to the Suspend or Reconnect your service page in My Verizon on your smartphone, tablet or computer.
  2. Select the line you want to suspend if there's more than one device on your account.
  3. Select Other Reason as your reason for suspending service.
  4. Select a billing option.
  5. Click or tap Suspend Selected Line.

Can you track a phone on your Verizon account?

You can track Verizon cell phones of all types with the Verizon Family Locator add-on. You can track the current location of the cell phone with Family Locator by installing the Family Locator app on the device. The location can then be checked from your computer's web browser or any Android or iPhone device.

How long does it take for Verizon to reconnect service?

Most services are restored in within 1 hour. If it's been at least one hour since you paid the full restoral amount, call us. 1.800. Verizon (1.800.

How do I update my Verizon network?

To complete the Preferred Roaming List update:
  1. Call *228 from your home coverage area.
  2. When prompted, select 2 to update your phone's preferred roaming list. (This process may take up to 2 minutes.)
  3. Once completed, a confirmation message will be played, and a message will display on the phone's screen.

What happens to text messages when your cell phone service is suspended?

Suspending your device essentially means suspending the phone number associated with your device. Here's what happens when you suspend your device/number: your device can no longer send or receive calls or texts and cannot access the cellular data network.

Can I still use iMessage if my phone is suspended?

So as long as you had an active cellular plan when you first setup your iPhone, you should be able to continue using iMessage as before even if your plan gets suspended or cancelled.

How does suspending a phone on Verizon work?

If your device has been lost or stolen, you can choose to suspend at a $10 per month reduced rate with full billing, or without billing if you haven't previously used this option in the previous 12 months. Your line will automatically reconnect after 30 days.

How can I call AT&T if my service is suspended?

Call 800-331-0500 from any phone or dial 611 from your wireless device. You will still be able to connect to customer service even though service has been suspended.

Can you still receive calls if your phone is disconnected?

When the phone is hotlined for non-payment you can receive calls but cannot make any. Once the line is actually disconnected (meaning no calls whatsoever) then you would be charged a reconnect fee to start it back up.

What happens when you suspend a phone line?

Suspending a line on your account enables you to temporarily shut off talk, text and cellular data. This means your phone will not work for incoming or outgoing phone calls or messages, nor will cellular data service work. However, some features and services of the phone may still work if it is connected to Wi-Fi.

Can I use WiFi calling if my service is suspended?

Joined: Aug 9, 2010. I assume that your "WiFi calling" is linked to your cellular contract, so isn't an option while your account is suspended. As you say, there are many apps that will allow free WiFi calls between people using the same app, both outgoing and incoming.

Can I port my cell phone number if my account is suspended?

You can port a suspended number. You will still have to meet any contract obligations you have with the telco that suspended your number. You cannot port a disconnected number. If a telco disconnects your service, you no longer have rights to the number.

What is a reconnection fee?

What are reconnect fees? A $36 reconnect fee may apply to restore service on any accounts that have been disconnected for non-payment. The reconnect fee will not be charged for simply exceeding an account spending limit.

Does Verizon have a hardship program?

Re: Hardship program or payment for loyal customer Finding yourself in a financial hardship is never a good feeling, ad0502. While we don't have a program or plan that lowers your monthly payment, our Financial Services recovery team may set up a lower payment for you.

How do I reactivate my Verizon SIM card?

Go to
  1. Sign into your account.
  2. Click My Devices.
  3. Scroll down and click ACTIVATING MY PHONE.
  4. Scroll down and click Activate SIM.
  5. Select your phone.
  6. Enter your SIM card's number.
  7. Click Check SIM Card.
  8. Follow the on-screen instructions.